Hacker / Cheater Protection:
Agar aap match ke dauran kisi hacker ya cheater ke dwara kill ho jaate hain aur yeh proof (video/screenshot) ke saath verify ho jaata hai, toh aapki entry fee aapke wallet mein refund kar di jayegi.
Server & Technical Issues:
Server problem ya kisi technical glitch ki wajah se agar match beech mein radd (cancel) hota hai, toh sabhi participants ki joining amount unke wallet mein auto-refund ho jayegi.
Late Joining / No-Show:
Har match ka ek nishchit samay (start time) hota hai. Agar aap diya gaye time tak match join karne mein asamarth rehne par koi refund nahi diya jayega.
Fair Play & Penalty Policy:
Agar koi bhi player kisi bhi tarah ka Hack, Mod App, Game Script, ya Teaming up (dono teams ka milkar khelna) karte hue paaya gaya:
Unka account parmanently block/ban kar diya jayega.
Unke wallet ka saara balance aur earnings forfeit (jabt) kar li jayegi aur koi withdrawal nahi milega.
Cancellation from Our Side:
Agar humari taraf se kisi bhi wajah se match cancel hota hai, toh sabhi users ki match joining fee unke wallet account mein poori refund kar di jayegi.
User-Initiated Cancellation:
Ek baar kisi paid match mein entry lene (join karne) ke baad, user dwara cancellation allowed nahi hai aur na hi fee refund hogi.
Customer Support:
Kisi bhi query, issue ya complaint ke liye aap humse Telegram par sampark kar sakte hain: